• We are a locally owned and operated resale store that focuses on buying and selling current trends for teens to young adults.
• We consider all seasons, all day, everyday.
• Clothes must be freshly laundered and gently folded in a bin, box or tote. No hangers required and no garbage bags please.
• We work on a first come, first serve basis so no appointment is needed.
• We work on a same day basis. The day your bring in your items, is the same day you pick up. Though, we will offer a max. of 24-hours to return to our store if needed.
• Items are automatically priced in our computer matrix at 25% to 50% of their new retail value. Our offer is approx. 30-40% of the price we set for each item.
• We pay cash, store credit or trade value for what we would like to buy.

We're look for current clothing, footwear and accessory trends for teens to young adults that sell well in our store. We look for brand-name current styles in excellent condition.

We appreciate all the items we receive but, please understand there are many reasons why we "pass" on certain items:

• A popular brand with an outdated style.
• A colour or print that isn't popular at our store (we don't need to open them up to see this, so we choose to keep them folded nicely for you).
• Inventory levels! We are cash model, at times we have too much of specific items. The best way we can sell down our inventory and buy more is when customer's shop that category! Example - We passed on: An excellent basic t-shirt (we might just have 100 storage bins full of t-shirts and if it's still winter, chances are our customers aren't quite shopping the t-shirts yet).
• Stains and/or wear, you might not see it at home but our lights in the store can catch them a bit better.
• Mature styles that aren't going to appeal to our teens (our brand demographic).
• What sells well in another location might not sell well for us at our store in Kelowna.

If you feel we did miss an opportunity, please connect with us. We are happy to review your items again to see if we have a training opportunity for our team or if we can provide better communication and examples on your items we were unable to consider.

We love that you do! But ... like a kid store is a kid store, a teen store is a teen store, a wedding shop is a wedding shop. We buy based on our concept and welcome all of our customers to shop and sell with us but understand when we make a choice to purchase something it's because it falls in line with our brand. 

A couple of reasons ... you never wore it and it has been sitting in your closet for a while. Chances are the trend has moved on. As much as we love like new condition, it doesn't make sense just to buy something because it has tags.

We will try our best but we believe in fairness. With our no appointment necessary model, we never know who is coming or when. Since we are the ONLY local Plato's Closet in the Okanagan, our customers travel to us. The next closest locations are in Abbotsford and Nanaimo. Our team members are often working on 30 to 50 drop offs spread out throughout the day. We promise you we will try our best and look at every factor to make it work in your interest.

Please bring your items in to us first when you arrive in town to give us enough time to process your items. Please understand that wait-times may vary based on volume.

• Maternity Styles - Our brand concept is teen to young 20's, we just don't feel it would sell well for us based on the demand. However, Once Upon a Child Kelowna considers current style gently used maternity clothing.
• Prom Dresses - We like to focus on casual trends, we can recommend a great locally owned business that focuses on more formal styles
• Sleepwear - We feel people like to buy this item when it's new & fluffy
• Bras (even new), perfume, makeup or sunglasses/watches - For different reasons, we don't purchase these items. We offer affordable new sunglasses. We will consider bralettes and swimwear (in like new or new condition). Swimwear must be one pieces or two pieces that belong together (same style, same size, same brand - no separates)